Refund Policy

Last updated: August 2026

Short version: try Kiryo free for as long as you like, pay monthly if you need more, and cancel whenever you want. Because of that, we do not refund partial months.

Try it before you pay

Kiryo has a permanent free tier. It includes every feature — the only limit is how many product types you can manage. You can use the product properly, with your real inventory and real orders, without entering a card.

Monthly billing, no commitment

• All paid plans are billed monthly. There is no annual contract and no minimum term.
• You can cancel at any time from your account settings. Your plan stays active until the end of the billing period you have already paid for, then reverts to the free tier.
• Cancelling does not delete your data. You keep your items, orders, and customers.

No refunds for partial months

Since you can cancel at any time and there is no minimum commitment, we do not offer prorated refunds for the unused part of a month. When you cancel, you keep access for the rest of the period you paid for rather than receiving money back.

When we will make it right

If you were charged in error — a duplicate charge, a charge after cancelling, or a charge on the wrong plan — or if a technical problem on our side prevented you from using the plan you paid for, email hi@kiryo.app and we will resolve it. Include the email address on your account and roughly when the charge happened.

Who processes the payment

Paddle handles all payment processing for Kiryo as Merchant of Record. Your receipts come from Paddle, and any refund we approve is issued through Paddle back to your original payment method. Statutory rights that apply where you live are not affected by this policy.

Contact

Questions about a charge? Email hi@kiryo.app. See also our terms of service.